Operation Manager - Food Service

A new opportunity has opened for an Operations Manager – Food Service. This role requires working on-site with clients to ensure seamless service delivery. Don’t miss the chance to advance your career with a leading industry expert.

Operations Manager – Food Service

Salary: 70,000-100,000 THB

Location: Bangkok

Keywords: food service operations, P&L management, customer satisfaction, client relationship management, manpower management, cost saving, catering

An exciting opportunity awaits for an experienced Operations Manager in the food service sector, based in vibrant Bangkok. This role offers a competitive salary range of 70,000-100,000 THB per month and is perfect for someone who thrives on ensuring customer satisfaction, managing client relationships, and overseeing all aspects of food service operations. The position is ideal for those who are passionate about delivering exceptional service standards while driving operational efficiency and cost savings. With a focus on both people and process management, you will have the chance to make a significant impact by leading teams, optimising resources, and building strong partnerships with clients. If you are looking for a role that values your expertise in food operations and rewards your commitment to excellence with flexible working opportunities and ongoing training, this could be the next step in your career.

• Attractive salary package between 70,000-100,000 THB per month
• Opportunity to manage end-to-end caterign operation, focusing on customer satisfaction, cost optimisation, and team development.
• Work in a supportive environment that encourages collaboration, professional growth, and bilingual communication skills in both Thai and English.

What you'll do:

As an Operations Manager – Food Service based in Bangkok, you will play a pivotal role in shaping the success of daily operations across various sites. Your primary focus will be on ensuring every aspect of the food service runs smoothly—from resource allocation to budget oversight—while nurturing a culture of teamwork among staff members. You will be responsible for building lasting relationships with clients by understanding their unique needs and delivering tailored solutions that enhance satisfaction. By leveraging your expertise in cost control measures and process improvements, you will help drive profitability while upholding the highest standards of quality. Your ability to communicate fluently in both Thai and English will enable you to connect effectively with diverse teams and stakeholders. This is an opportunity where your leadership skills can truly shine as you guide teams towards shared goals within a supportive environment that values collaboration.

• Oversee the full spectrum of food service operations from planning through execution to ensure seamless delivery and high-quality standards at all times.
• Manage profit and loss responsibilities by monitoring budgets, controlling costs, and implementing effective cost-saving initiatives without compromising service quality.
• Foster positive client relationships by understanding their needs, addressing concerns promptly, and consistently exceeding expectations for customer satisfaction.
• Lead manpower planning activities including recruitment, scheduling, training, performance evaluation, and ongoing support to build a dependable and motivated team.
• Collaborate closely with internal teams to coordinate resources efficiently and maintain smooth day-to-day operations across multiple sites or locations.
• Develop and implement operational policies and procedures that promote safety, compliance with regulations, and continuous improvement throughout the organisation.
• Monitor key performance indicators (KPIs) related to service delivery, financial targets, staff engagement, and client feedback to drive ongoing enhancements.
• Identify opportunities for innovation in menu offerings or service processes that align with client requirements while maintaining operational feasibility.
• Support business development efforts by participating in client meetings or presentations as required to showcase operational capabilities.
• Ensure all health, safety, hygiene, and quality standards are rigorously maintained according to local laws and company guidelines.

What you bring:

The ideal candidate for the Operations Manager – Food Service role brings substantial hands-on experience from previous positions within the food service industry. Your background should demonstrate not only technical knowledge but also a genuine passion for creating positive dining experiences through attentive client care. You excel at balancing financial objectives with people-focused leadership—ensuring every member of your team feels supported while meeting organisational goals. Your bilingual abilities allow you to bridge cultural gaps seamlessly when interacting with both local staff members and international clients. A keen eye for detail helps you maintain rigorous standards around safety and hygiene while always seeking ways to improve efficiency or reduce costs. Above all else, your approachable nature makes you someone others look forward to working alongside each day.

• Proven experience managing food service operations, or catering at any site or scale with a track record of achieving high levels of customer satisfaction.
• Fluency in both Thai and English is essential for effective communication with clients, colleagues, and team members from diverse backgrounds.
• Demonstrated ability to manage profit & loss statements including budgeting, forecasting, cost control strategies, and financial reporting.
• Strong background in manpower management encompassing recruitment processes, staff scheduling, training programmes, performance reviews, and team motivation.
• Exceptional interpersonal skills enabling you to build trust-based relationships with clients while resolving issues empathetically.
• Experience developing operational policies or procedures that ensure compliance with health regulations as well as internal standards.
• Ability to analyse data from KPIs or other metrics to identify trends or areas for improvement within food service delivery.
• A collaborative approach that fosters teamwork across departments while supporting individual growth within your team.
• Commitment to continuous learning through participation in training opportunities relevant to food services or hospitality management.

What's next:

If you are ready to take your career in food service operations further while making a meaningful difference every day—this is your moment!

Apply today by clicking on the link provided; we look forward to connecting with talented professionals like you who share our passion for excellence.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551