Client Services Director

An exciting Client Services Director (x1 vacancy) role has opened. Based in Bangkok, this leadership role offers a rare opportunity to shape the patient experience at a prestigious hospital. You will be responsible for managing a large and diverse team across critical operational departments, ensuring that every interaction reflects the hospital's commitment to excellence.

Key skills: Front Office Management, Customer Experience, Healthcare Operations, Patient Services, Leadership, Hospital Administration

• Lead a diverse Customer Excellence division of 100+ staff across multiple departments
• Drive service excellence at one of Asia’s top international hospitals
• Champion initiatives to elevate patient satisfaction and operational efficiency

Our client is seeking a dynamic Client Services Director to oversee a wide spectrum of patient-facing services. Based in Bangkok, this leadership role offers a rare opportunity to shape the patient experience at one of the most respected hospitals in the region. You will be responsible for managing a large and diverse team across critical operational departments, ensuring that every interaction reflects the hospital's commitment to excellence.

What you'll do:

As the Client Services Director, you will take ownership of end-to-end front office operations, leading over 100 staff across key departments including Registration, Admission, Medical Records, Operator & Concierge, Strategic & Performance Management, and Operations Support. You will champion a culture of service excellence and innovation, continuously improving the patient journey from arrival to discharge. Your leadership will be critical in ensuring smooth coordination across departments and delivering a seamless, world-class healthcare experience.

• Lead and inspire a multidisciplinary front office team
• Ensure operational excellence across all patient service areas
• Drive patient satisfaction through strategic process enhancements
• Collaborate with cross-functional hospital departments
• Utilize business intelligence and performance data to inform decisions
• Act as the senior representative for all front-of-house patient interactions

What you bring:

The ideal candidate for this role is a strategic, people-centric leader with strong experience in hospital operations and customer service excellence. You bring a proven ability to lead large teams in fast-paced, high-stakes environments and are passionate about delivering outstanding patient experiences. You’re data-driven, empathetic, and thrive in multicultural settings.

• Proven experience in hospital operations
• Strong leadership skills with experience managing large teams
• Deep understanding of patient flow, front office systems, and healthcare standards
• Passion for customer satisfaction and service quality
• Strong analytical and organizational skills
• Excellent communication skills in English

What sets this company apart:

This institution is internationally recognized for its commitment to medical excellence, cutting-edge facilities, and outstanding patient care. As a leader in global healthcare, it serves a diverse population of patients from around the world. The organization fosters a collaborative and inclusive culture where innovation, compassion, and continuous improvement are core values. This is a unique opportunity to join a world-class healthcare provider making a meaningful impact every day.

What's Next:

Ready to take your career to the next level? Apply now!
Apply today by clicking on the link!

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551