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GM - Aftermarket Services and Operations

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Keywords: After service, Automotive, Management, Customer Service, Operations * Oversee all aspects of aftersales service operations. * Ensure exceptional customer service and satisfaction. * Work in a dynamic environment that consistently breaks new ground.

GM - Aftermarket Services and Operations

Location: Greater Bangkok, Thailand

Report to: MD

An exciting opportunity has arisen for a seasoned professional to take on the role of General Manager After service. This role is perfect for someone with a strong background in aftersales service management, preferably within the automotive industry. The successful candidate will be responsible for overseeing all aspects of aftersales service operations, from managing the service team and ensuring customer satisfaction, to maintaining high service standards and streamlining processes. This is an excellent chance to work in a dynamic environment that consistently breaks new ground.

  • Oversee all aspects of aftersales service operations.
  • Ensure exceptional customer service and satisfaction.
  • Work in a dynamic environment that consistently breaks new ground.

What you'll do:

As the General Manager - Afterservice, you will play a pivotal role in driving our client's success. You will lead a dedicated team of professionals, fostering their development through tailored training programmes. Your commitment to delivering exceptional customer service will be evident as you swiftly address any issues or concerns raised by customers. Your operational acumen will shine as you oversee daily aftersales operations, ensuring efficiency across all areas. Collaborating closely with other departments, you will ensure seamless communication and coordination between sales and service departments. Your dedication to maintaining high-quality standards will be reflected in your adherence to industry regulations and company policies. Lastly, your analytical skills will be put to good use as you prepare regular reports on the performance of the service department.

  • Lead and manage the aftersales service team, including technicians, service advisors, and support staff
  • Develop and implement training programs to enhance team skills and knowledge
  • Set performance goals and conduct regular performance evaluations
  • Address and resolve customer complaints and concerns promptly
  • Implement customer feedback mechanisms to continuously improve service quality
  • Oversee daily aftersales operations, including service scheduling, repairs, maintenance, and warranty work
  • Collaborate with parts and inventory managers to ensure the availability of necessary parts and supplies
  • Maintain high standards of service quality and ensure compliance with industry regulations and company policies
  • Prepare and present regular reports on service department performance

What you bring:

The ideal candidate for the General Manager - After service role will bring a wealth of experience in aftersales service management, preferably within the automotive industry. You will have a proven track record of strong leadership and team management, with the ability to inspire and motivate your team. Your excellent customer service and communication skills will enable you to build strong relationships with customers and colleagues alike. A solid understanding of automotive repair and maintenance processes is essential, as is the ability to analyse data and develop actionable plans. Proficiency in using service management software and tools is also required, along with strong organisational and problem-solving skills.

  • Bachelor’s degree in business administration, Automotive Technology, or a related field
  • Proven experience in aftersales service management, preferably in the automotive industry
  • Strong leadership and team management skills
  • Excellent customer service and communication abilities
  • Solid understanding of automotive repair and maintenance processes
  • Ability to analyse data and develop actionable plans
  • Proficiency in using service management software and tools.
  • Strong organizational and problem-solving skills

What sets this company apart:

Our client is an industry leader that consistently breaks new ground. They are committed to fostering a dynamic and inclusive work environment where every employee feels valued, respected, and engaged. They believe in investing in their employee's development and providing opportunities for growth and advancement. Their commitment to delivering exceptional customer service sets them apart from their competitors.

What's next:

If you're ready to take your career to the next level, don't hesitate!

Apply today by clicking on the link!

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551

Contract Type: FULL_TIME

Specialism: General Mgt / Consultancy

Focus: General Management

Industry: Automotive

Salary: attractive allowances & bonuses

Workplace Type: On-site

Experience Level: Senior Management

Location: Bangkok

Job Reference: 62OC3Q-4718B544

Date posted: 25 June 2024

Consultant: Kanit Punwatanaskul

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