Technical Service Specialist (SEA)

Technical Service Specialist (SEA) Salary: Competitive and based on experience Location: Bangkok Keywords: collaborative, supportive leadership, training opportunities, flexible working opportunities, inclusive environment, knowledgeable team, generous travel exposure

A leading global organisation is seeking a Technical Service Specialist to join their Southeast Asia team, based in Bangkok. This is an exceptional opportunity for you to become the technical reference point across the region, supporting distribution partners and end users with advanced laboratory instruments. You will be empowered to share your expertise through hands-on training, on-site support, and direct collaboration with international teams. The role offers significant travel within Southeast Asia, allowing you to expand your professional network while making a meaningful impact on healthcare technology. With a focus on continuous learning and improvement, you will thrive in an inclusive environment that values knowledge sharing, teamwork, and personal growth. Flexible working opportunities and supportive leadership ensure you can balance your career ambitions with your personal commitments.

• Become the regional technical expert for cutting-edge laboratory instruments, providing essential support and guidance to distribution partners and end users across Southeast Asia.
• Enjoy extensive travel opportunities throughout the region, building relationships with diverse teams and stakeholders while enhancing your professional skills.
• Benefit from ongoing training opportunities, flexible working arrangements, and a collaborative culture that prioritises your development and well-being.

What you'll do:

As a Technical Service Specialist based in Bangkok, you will play a pivotal role in empowering distribution partners through tailored training sessions designed to build their confidence in maintaining sophisticated laboratory equipment. Your day-to-day activities will involve responding promptly to complex technical queries from across Southeast Asia—whether remotely or on-site—ensuring seamless installations of new instrument models and resolving any challenges that arise. By acting as the bridge between local operations and global technical teams, you will facilitate knowledge exchange that drives operational excellence. Your commitment to regulatory compliance will underpin every aspect of your work as you document processes meticulously. Success in this position hinges on your ability to foster strong partnerships with colleagues from sales, marketing, applications support, and beyond—creating a cohesive network dedicated to outstanding customer outcomes. You will also have the chance to contribute ideas for process improvements that keep the organisation at the forefront of healthcare technology.

• Deliver comprehensive training programmes to distribution partners across Southeast Asia, ensuring they are fully equipped to perform routine and non-routine technical repairs on all assigned systems.
• Provide second line technical service support by diagnosing complex issues, troubleshooting problems, and implementing effective solutions for advanced laboratory instruments.
• Offer direct on-site support to end users when required, particularly during first installations of new models in various countries within the region.
• Act as the primary liaison between local teams and worldwide technical service groups, facilitating clear communication and efficient problem resolution.
• Maintain up-to-date technical competence through hands-on experience with installations, maintenance procedures, updates, retrofits, preventive maintenance tasks, and product enhancements.
• Ensure compliance with all relevant regulatory bodies by adhering to mandated policies, procedures, work instructions, and accurate record-keeping practices.
• Support sales and marketing teams by providing technical insights that enhance customer satisfaction and product performance.
• Collaborate closely with application specialists, distribution partners, customers/end users, corporate technical service teams, strategic business units, and clinical software teams to achieve shared objectives.
• Contribute to continuous improvement initiatives by identifying process enhancements and implementing innovative solutions that optimise service delivery.
• Undertake additional duties as assigned by the Service & IT Manager to support evolving business needs.

What you bring:

In this Technical Service Specialist role you will bring proven experience supporting complex instrumentation within laboratory settings—ideally gained through hands-on involvement in installation or troubleshooting scenarios. Your educational background equips you with solid theoretical foundations while your practical skills allow you to translate knowledge into actionable results. You are comfortable navigating multicultural environments thanks to your language proficiency and interpersonal sensitivity; these qualities help you build trust-based relationships with colleagues at all levels. Your methodical approach ensures accuracy in documentation while your flexibility allows you to adapt quickly when priorities shift. You are passionate about sharing knowledge—whether delivering structured training sessions or offering informal guidance—and take pride in contributing positively to team goals. Your willingness to travel demonstrates both commitment and enthusiasm for broadening your horizons professionally.

• Bachelor’s degree or higher in Electronics, Electrical Engineering, Biomedical Engineering or a related field is required for this position.
• At least two years of relevant experience in technical service or support roles within laboratory environments is essential for success.
• Proficiency in English is mandatory; fluency in Thai is highly valued for effective communication across the region.
• Advanced skills using MS Office Suite (Outlook, Word, Excel, PowerPoint), including data manipulation and presentation creation are necessary for daily tasks.
• Demonstrated ability to deliver engaging training sessions for distribution partners or end users is highly desirable.
• Experience with installation, maintenance or repair of laboratory instruments such as BIO-FLASH/ACL AcuStar, QUANTA-Lyser, NOVA View or GEM Premier Family would be advantageous but not essential.
• Excellent organisational skills with meticulous attention to detail are crucial for managing multiple responsibilities efficiently.
• Strong interpersonal communication abilities enable you to collaborate effectively with diverse internal teams and external stakeholders alike.
• A systematic approach combined with adaptability ensures you can respond positively to changing priorities or unexpected challenges.
• Willingness to travel up to 50% of your time within Southeast Asia is required.

What sets this company apart:

This organisation stands out as a global leader committed to advancing healthcare technology through innovation and collaboration. Employees benefit from a culture that values inclusivity and mutual respect—where every voice is heard and contributions are recognised. The company invests heavily in ongoing training opportunities so you can continually develop your expertise while staying ahead of industry trends. Supportive leadership fosters an environment where questions are welcomed and learning is encouraged; flexible working arrangements empower you to manage your work-life balance effectively. With generous exposure to international projects across Southeast Asia—and access to knowledgeable mentors—you will find ample room for personal growth alongside professional achievement. The organisation’s dedication to ethical standards ensures that all employees operate within a framework of integrity and responsibility.

What's next:

If you are ready to take the next step in your career journey within a supportive international environment focused on growth and collaboration—this opportunity awaits you!

Apply today by clicking on the link provided; we look forward to connecting with talented professionals who share our passion for excellence.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551