Service Manager (Machinery)
Salary: Competitive and based on experience
Location: Samutprakarn
Keywords: Service Manager, Machinery, After-Sales Service Team, Technical training, Industrial Technology, Mechanical Engineering
Our client is seeking a highly skilled and experienced Service Manager to join their After-Sales Service Team. This role offers an exciting opportunity to lead a team of service technicians, manage service contracts, and implement standard work procedures. The successful candidate will have the chance to contribute significantly towards the development of the company's services in line with their strategic plan.
- Lead a team of service technicians
- Manage service contracts and workshop planning
- Contribute towards the development of the company's services
What you'll do:
As a Service Manager, your role will be pivotal in leading the After-Sales Service Team. You will be responsible for managing all service-related activities, facilities, equipment, and personnel. Your excellent interpersonal skills will be utilised when contacting customers for technical support and pricing for repairs. You will also be responsible for implementing standard work procedures for overhaul and preventive maintenance. Your commitment to safety will ensure that all practices and procedures are followed as outlined in the safety program.
- Manage, coach and mentor the team of service technicians
- Contact customers for technical support, pricing for repairs, overhauls and preventive maintenance
- Plan and manage the Service Workshop
- Implement the standard work procedures for overhaul and preventive maintenance
- Train service technicians
- Ensure all safety practices and procedures are followed as outlined in the safety program
- Provide accurate, timely, efficient, and high-quality work to establish and maintain credibility with customers
- Enter and maintain service data in the IT System(ERP, CRM)
- Prepare work for the service orders (Repair Shop & Field Service)
What you bring:
The ideal candidate for this Service Manager role will bring a wealth of experience from previous roles within similar industries. Your technical training in Industrial Technology or Mechanical Engineering will be essential in this role. Your high level of mechanical aptitude or application knowledge will be utilised daily as you manage all service-related activities. Your excellent process control and process improvement techniques will be key to your success in this role.
- Technical training in Industrial Technology or Mechanical Engineering
- High level of mechanical aptitude or application knowledge
- Excellent process control and process improvement techniques
- Good interpersonal and communication skills
- Experience in leading an operations organisation
- Experience in a continuous improvement environment
What sets this company apart:
This company is renowned for its commitment to excellence and its dedication to its employees' growth and development. They offer a supportive working environment where teamwork is encouraged, innovation is rewarded, and every member of staff has the opportunity to make a real difference.
What's next:
If you're ready to take on a challenging yet rewarding role with plenty of room for growth, don't hesitate!
Apply today by clicking on the link!
Due to the high volume of applications, our team will only be in touch if your application is shortlisted.
Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551
