Head of Operational Risk (AVP)

A leading financial services organisation in Bangkok is seeking a highly experienced Head of Operational Risk to champion the development and implementation of robust risk management frameworks. This pivotal role offers you the opportunity to shape the operational risk landscape, working closely with senior leadership and regulatory bodies to ensure the highest standards of compliance and resilience.

* Play a key role in shaping operational risk strategy for a major financial institution, directly influencing decision-making at the highest level and ensuring alignment with both local regulations and global best practices.
* Enjoy a comprehensive benefits package that includes health insurance coverage for your family, generous vacation leave, fixed allowances, and performance-related bonuses designed to recognise your contributions.
* Benefit from flexible working opportunities and access to ongoing training programmes that support your professional development within a collaborative and inclusive workplace culture.

What you'll do:

As Head of Operational Risk based in Bangkok, you will play a central role in safeguarding the organisation’s reputation and operational integrity. Your day-to-day activities will involve close collaboration with senior leaders, regulators, and internal teams to ensure that all aspects of operational risk are managed effectively. You will be responsible for developing comprehensive ERM frameworks tailored to both local regulations and international standards while promoting a culture where every employee understands their role in managing risk. By preparing insightful reports for executive decision-makers, facilitating engaging training sessions, and staying ahead of industry developments, you will help create an environment where risks are identified early and addressed proactively. Your expertise will be crucial in guiding the company through complex regulatory landscapes while maintaining operational excellence.

* Lead the design, implementation, and continuous improvement of Enterprise Risk Management frameworks in accordance with group policies and local regulatory requirements.
* Drive risk governance initiatives by collaborating with cross-functional teams to identify, assess, monitor, and mitigate operational risks across people, processes, and technology systems.
* Act as the primary liaison with regulatory authorities, particularly the Office of Insurance Commission (OIC), ensuring timely submission of reports and effective communication on all matters related to operational risk.
* Prepare high-quality risk reports and provide expert opinions to support strategic decision-making by the Board of Directors and senior management teams.
* Facilitate regular risk awareness training sessions and workshops to cultivate a strong risk-aware culture throughout the organisation.
* Work closely with internal stakeholders to manage emerging digital risks, ensuring that new technologies are integrated safely into existing operations.
* Oversee the development of business continuity plans and crisis management protocols to enhance organisational resilience against potential disruptions.
* Monitor industry trends and regulatory changes to proactively adapt risk management strategies in line with evolving best practices.
* Support audit processes by providing clear documentation and evidence of effective risk controls in place across all business units.

What you bring:

The ideal candidate for Head of Operational Risk brings extensive experience from within financial services—preferably insurance or consulting—paired with advanced academic qualifications relevant to risk management. Your background should include significant exposure to regulatory environments where you have successfully navigated complex compliance requirements while building positive relationships with oversight bodies. You possess outstanding communication skills in both Thai and English which enable you to articulate nuanced risk concepts clearly whether addressing regulators or internal stakeholders. Your analytical mindset allows you to dissect intricate problems quickly while your interpersonal strengths foster collaboration across diverse teams. Additionally, your experience running educational initiatives ensures that employees at every level understand their responsibilities regarding operational risks. A proven history supporting digital innovation projects further demonstrates your adaptability in today’s rapidly changing landscape.

* At least 12 years’ experience within financial services sectors such as insurance or consulting firms, demonstrating deep understanding of operational risk challenges unique to these industries.
* Bachelor’s or Master’s degree in Risk Management, Actuarial Science, Finance, Economics or other relevant disciplines providing a solid academic foundation for advanced risk analysis.
* Proven track record engaging with regulatory authorities such as the OIC as well as presenting confidently at Board or Senior Management meetings.
* Exceptional proficiency in both Thai (reading, writing, speaking) for regulatory communications and English for internal reporting purposes.
* Strong interpersonal skills enabling you to build trust-based relationships with colleagues at all levels while fostering open dialogue around risk issues.
* Excellent analytical abilities allowing you to interpret complex data sets and translate findings into actionable recommendations for process improvements.
* Experience designing and delivering impactful training sessions or workshops aimed at increasing organisational awareness around operational risks.
* Demonstrated ability to collaborate effectively across departments when managing digital transformation projects or responding to emerging threats.
* Familiarity with business continuity planning processes ensuring preparedness for unexpected events impacting operations.

What sets this company apart:

This organisation stands out as one of Thailand’s most respected financial institutions with a longstanding commitment to excellence in customer service, ethical conduct, and community engagement. Employees benefit from a truly inclusive workplace culture where knowledge sharing is encouraged through structured training programmes designed for continuous professional growth. The company places great emphasis on work-life balance by offering flexible working arrangements alongside generous vacation entitlements so you can recharge fully outside work hours. Comprehensive health insurance extends protection not just to you but also your family members—a testament to their belief in holistic wellbeing. Performance is recognised through transparent bonus schemes that reward meaningful contributions towards shared goals. Above all else, you’ll join a team renowned for its supportive leadership style where everyone’s voice is valued regardless of seniority or background.

What's next:

If you are ready to make a significant impact on operational risk management within Thailand’s thriving financial sector—and meet the criteria outlined above—this is your chance to take your career forward in an environment that values expertise and collaboration.

Apply today by clicking on the link provided; we look forward to connecting with talented professionals who share our passion for excellence.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551