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VP - Collections

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Our client is looking for a seasoned professional to lead their Collections function as Vice President in Bangkok. This pivotal role involves protecting asset quality, managing customer relationships, and shaping customer behavior to prevent delinquencies. It’s an exciting challenge for those experienced in collections strategy planning and management.

What you'll do:

As Vice President of Collections, your role will be instrumental in shaping the future of our client's collections function. You will be responsible for implementing projects, writing and approving credit card collection policies, and building up the collection system. Your expertise will be crucial in handling delinquent Credit Card accounts and managing key performance indicators. Ensuring adherence to regulatory laws, rules, policies, and procedures will be a significant part of your role. Additionally, you will coordinate the work responsibilities of outsourced onsite and offsite agents.

  • Implement projects related to collections
  • Write and approve credit card collection policies
  • Build up the collection system for consistent treatment of delinquent customers
  • Handle Credit Card accounts falling into delinquency
  • Manage key performance indicators such as improving NPL and delinquency rates, saving in Gross Provision, increasing recoveries from write-off accounts
  • Ensure adherence to regulatory laws, rules, policies, and procedures
  • Coordinate work responsibilities of outsourced onsite and offsite agents

What you bring:

The ideal candidate for the Vice President - Collections role brings a wealth of experience and knowledge to the table. With a graduate degree preferably related to Finance and at least 10 years' experience in Telephone Collection, you are well-versed in collection strategy planning and outside agent management. Your strong interpersonal relationship skills make you an excellent team player while your presentation communication and negotiation skills enable you to effectively communicate strategies and results. Proficiency in English is also required for this role.

  • Graduate degree preferably related to Finance
  • At least 10 years' experience in Telephone Collection
  • Experience in collection strategy planning
  • Knowledge of outside agent management
  • Strong interpersonal relationship skills
  • Excellent presentation communication and negotiation skills
  • Proficiency in English

What sets this company apart:

Our client is a leading retail bank known for its commitment to excellence and customer satisfaction. They offer a supportive work environment that encourages growth leadership and fosters a culture of trust and understanding. Their employees enjoy flexible working opportunities along with generous pensions contributions and training opportunities.

What's next:

Ready for an exciting new challenge? Apply now!

Apply today by clicking on the link. We look forward to receiving your application!

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551

Contract Type: FULL_TIME

Specialism: Banking & Financial Services

Focus: Risk - Credit / Mkt/ Operational

Industry: Banking

Salary: Bonus, AL, GHI, PVD

Workplace Type: On-site

Experience Level: Senior Management

Location: Bangkok

Job Reference: TXP74R-F9B23F9E

Date posted: 30 October 2024

Consultant: Thanakorn Chaiyanukij

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