Head of Collections - Fintech

A leading fintech organisation in Bangkok is seeking a Head of Collections to champion the performance and operational excellence of their collections function. This pivotal role offers you the opportunity to oversee both in-house and outsourced teams, driving repayment results while ensuring compliance and cost efficienc

You will be empowered to lead cross-functional projects, harness data insights, and foster a culture of ethical collection practices. With a generous salary package and the chance to work alongside knowledgeable professionals, this position provides an outstanding platform for your career growth within a supportive environment that values collaboration, training opportunities, and flexible working arrangements.

* Take ownership of a hybrid collections team, managing both internal supervisors and external agency partners to deliver strong loan repayment outcomes and maintain high standards of compliance.
* Enjoy a competitive salary package with access to ongoing training opportunities, professional development support, and flexible working options designed to help you thrive.
* Work in a collaborative environment where your analytical skills and ability to drive data-led initiatives will be recognised and rewarded as you shape the future of collections operations.

What you'll do:

As Head of Collections based in Bangkok, you will play a central role in shaping the success of the organisation’s loan repayment strategy. Your day-to-day responsibilities will involve steering both internal supervisors and external agency managers towards achieving ambitious repayment goals while maintaining cost-effectiveness. You’ll be at the forefront of operational setup—optimising workflows for maximum productivity—and leveraging data-driven approaches to continually improve team performance. Collaboration is key: you’ll work closely with other departments on high-impact projects that transform collection processes. Your commitment to compliance will ensure every action meets regulatory requirements while fostering ethical practices across all teams. By nurturing talent through coaching and guidance, you’ll create an inclusive environment where everyone can excel together.

* Lead overall collection performance across both in-house and outsourced teams, ensuring achievement of repayment targets and optimisation of net expenses through strategic oversight.
* Monitor portfolio trends closely, develop actionable performance insights, and implement initiatives that maximise effectiveness while minimising operational costs.
* Manage and support supervisors overseeing a team of collectors focused on early day-past-due customers, providing coaching, direction, and performance oversight to ensure productivity and quality.
* Drive operational excellence by optimising workflows, setting up effective processes, and implementing data-driven strategies that enhance team output.
* Supervise outsource managers responsible for external collection agencies, guiding them to meet expected performance levels through regular data review and continuous improvement efforts.
* Ensure vendor cost efficiency while maintaining high standards of quality and compliance in all external operations related to collections.
* Collaborate with cross-functional teams such as Product, Portfolio Management, and Data Analytics to design impactful collection projects and process improvements that deliver measurable results.
* Act as co-owner for assigned initiatives by driving end-to-end execution from problem diagnosis through experiment design, rollout, monitoring, and reporting.
* Utilise data insights and performance metrics to propose enhancements that ensure ongoing improvement throughout the entire collection lifecycle.
* Champion compliance by ensuring all activities adhere strictly to relevant laws, regulations, internal policies, and industry standards; oversee complaint handling for timely resolution and positive stakeholder relationships.

What you bring:

Your extensive background in collections—particularly within financial services—will enable you to bring valuable expertise into this Head of Collections role. You have demonstrated success managing both internal teams and outsourced agencies, showing your capacity for coordination across varied operational structures. Your analytical approach allows you not only to interpret complex datasets but also translate these insights into practical strategies that boost performance. As someone who excels at coaching others with empathy, your interpersonal skills foster trust among colleagues while supporting their professional development. You are well-versed in regulatory frameworks governing debt collection activities; this ensures every process under your supervision remains compliant. Your experience working collaboratively across departments means you can drive multi-stakeholder projects efficiently from conception through execution. Adaptability is one of your strengths—you thrive amid change by remaining dependable even when faced with new challenges.

* Over five years’ experience in collections within the financial sector equips you with deep industry knowledge essential for this role.
* Proven track record managing hybrid teams comprising both in-house staff and outsourced partners demonstrates your ability to coordinate complex operations effectively.
* Advanced analytical mindset enables you to interpret data accurately and use insights to drive continuous performance improvements across multiple functions.
* Exceptional people management skills allow you to coach supervisors compassionately while fostering a supportive atmosphere that encourages growth.
* Outstanding communication abilities help you connect with stakeholders at all levels—internal or external—ensuring smooth project delivery and relationship building.
* Comprehensive understanding of debt collection regulations ensures strict adherence to compliance requirements throughout all activities undertaken by your teams.
* Experience collaborating cross-functionally empowers you to lead projects involving diverse groups such as Product Development or Data Analytics successfully.
* Comfort operating within environments characterised by rapid change means you adapt quickly without compromising quality or compliance standards.
* Commitment to ethical practices guarantees fair treatment for customers while maintaining organisational integrity during challenging situations.

What sets this company apart:

This organisation stands out as a leader in fintech innovation within Bangkok’s vibrant financial landscape. Employees benefit from a culture rooted in collaboration where supportive leadership encourages personal growth at every stage. The company invests heavily in training opportunities so team members can expand their skillsets continuously while enjoying flexible working arrangements tailored for work-life balance. With access to knowledgeable colleagues who share their expertise generously, you’ll find yourself part of an inclusive network committed not just to business success but also individual wellbeing. The workplace values dependability above all else—creating an environment where everyone feels trusted and respected regardless of background or experience level.

What's next:

If you are ready to make a meaningful impact on collections operations while advancing your career within a supportive fintech environment, this is your moment!

Apply today by clicking on the link provided—take the next step towards joining an organisation that values your expertise.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551