Chief Operations Officer

A leading financial services organisation in Bangkok is seeking a Chief Operations Officer to oversee and elevate the operational excellence of its diverse business units. This pivotal role offers you the opportunity to guide a team of 25 professionals across multiple departments, including IT, Accounting, Internal Audit, Securities Operations, Risk Management, HR & Admin, PR, and the Office of the Board. You will be at the heart of strategic decision-making, driving digital transformation and process optimisation while ensuring regulatory compliance and service quality for a broad client base. The organisation values flexibility, professional growth, and a supportive environment where your expertise will directly shape the future of financial operations in Thailand. If you are passionate about nurturing teams, enhancing operational performance, and championing innovation in financial services, this is an exceptional opportunity to make a lasting impact.

What you'll do:

As Chief Operations Officer based in Bangkok, you will play a central role in shaping the organisation’s operational landscape. Your day-to-day responsibilities will involve guiding teams across various functions—ranging from IT to risk management—to work together towards common goals. You will be instrumental in driving digital transformation initiatives that streamline workflows and enhance efficiency throughout the company. By fostering strong relationships with external partners such as exchanges and custodians while maintaining robust compliance standards internally, you will ensure that all trading activities are executed flawlessly. Your commitment to service excellence will be reflected in your oversight of client onboarding processes for both retail investors and high-net-worth individuals. Working hand-in-hand with technology leaders within the organisation will allow you to introduce innovative solutions that keep operations secure and future-ready. Additionally, your stewardship over financial performance metrics will help maintain cost-effectiveness without compromising quality or compliance. Through your leadership in people management—implementing training programmes focused on regulatory updates—you will cultivate an environment where accuracy and timeliness are paramount. Finally, your involvement in strategic initiatives alongside senior executives will position you as a key contributor to corporate strategy development and new business ventures.

• Develop and execute comprehensive operational strategies that align with both business objectives and regulatory requirements, ensuring seamless integration across all departments.
• Guide cross-functional teams in Operations, Back Office, Customer Service, Risk Operations, and Support Functions to achieve organisational goals through collaborative efforts.
• Champion operational efficiency by implementing digital transformation projects and optimising processes to support sustainable business growth.
• Oversee front-to-back trading and settlement operations for a wide range of securities products including equities, derivatives, fixed income instruments, mutual funds, and structured products.
• Ensure timely and accurate trade processing as well as clearing and settlement activities by managing relationships with exchanges such as SET and TFEX, TSD custodians, brokers, and other key stakeholders.
• Maintain rigorous compliance with SEC, SET, TFEX, BOT regulations as well as Anti-Money Laundering Office (AMLO) standards by strengthening internal controls and risk frameworks.
• Support audit readiness by overseeing incident management processes and facilitating both internal and external regulatory reviews.
• Supervise client onboarding procedures including KYC, CDD, e-KYC protocols along with account opening and customer lifecycle management to deliver high-quality service for retail, HNW, and institutional clients.
• Collaborate closely with CTO/CIO to drive system upgrades, core platform enhancements, automation initiatives (RPA), technology innovation projects, and cybersecurity coordination from an operations perspective.
• Manage operational budgeting processes including cost control measures and vendor management while setting KPIs for operational units to ensure continuous performance improvement.

What you bring:

Your extensive background in financial services operations equips you perfectly for the Chief Operations Officer role. You bring deep understanding of how complex organisations function across multiple departments—from IT through risk management—and have demonstrated success leading large teams towards shared objectives. Your ability to craft strategies that balance regulatory compliance with commercial imperatives sets you apart as someone who can navigate both internal challenges and external pressures effectively. With hands-on experience managing trading operations across diverse asset classes—including equities & derivatives—you understand what it takes to deliver flawless execution every time. Your familiarity with local regulations ensures that all processes remain compliant while minimising risk exposure. You excel at collaborating not only within your own teams but also externally—with exchanges or custodians—building networks based on mutual respect & reliability. Your approach to client service is rooted in empathy: whether onboarding retail investors or high-net-worth individuals you strive for excellence at every touchpoint. Technologically savvy yet grounded in practical realities you know how best to leverage automation tools & cybersecurity protocols without losing sight of human factors involved in change management. Financial stewardship comes naturally: controlling costs while investing wisely in resources needed for long-term success is second nature thanks largely due diligence honed over years spent managing budgets & vendors alike! Above all else though it’s your commitment nurturing others—through targeted training programmes—that truly distinguishes you; creating environments where everyone feels valued supported empowered succeed together remains top priority always!

• Extensive experience managing large-scale operations within financial services or securities industries with proven ability to oversee multi-disciplinary teams.
• Demonstrated expertise in developing operational strategies that integrate regulatory requirements with business objectives for optimal results.
• Strong background in trading operations including front-to-back processing of equities, derivatives, fixed income products, mutual funds, and structured products.
• In-depth knowledge of local regulatory frameworks such as SEC, SET, TFEX, BOT regulations as well as Anti-Money Laundering Office (AMLO) standards.
• Proven track record in driving digital transformation projects including system upgrades, automation (RPA), platform enhancements, cybersecurity coordination from an operations standpoint.
• Exceptional interpersonal skills enabling effective collaboration across departments while building trust-based relationships with external stakeholders like exchanges or custodians.
• Experience overseeing client onboarding processes (KYC/CDD/e-KYC), account opening procedures for retail/HNW/institutional clients with emphasis on service quality improvement.
• Ability to manage operational budgets efficiently through cost control measures coupled with vendor management expertise; skilled at setting KPIs for continuous performance improvement.
• Strong leadership qualities focused on nurturing talent through training programmes aimed at regulatory updates & operational excellence; adept at building inclusive cultures centred around accuracy & timeliness.
• Strategic mindset capable of supporting CEO/Board-level initiatives related to corporate strategy development—including M&A integrations—and driving readiness for new product launches or business expansion.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering a collaborative culture where every team member’s contribution is valued. With a strong emphasis on professional development through regular training opportunities focused on regulatory updates and operational excellence, employees are encouraged to grow their skills continuously. Flexible working arrangements provide staff with the autonomy they need to balance personal commitments alongside career ambitions—a testament to the company’s belief in supporting holistic wellbeing. The leadership team is renowned for being approachable and supportive; they prioritise open communication channels so ideas can be freely shared across all levels of the business network. As part of this forward-thinking group you’ll benefit from working alongside knowledgeable colleagues who are passionate about delivering outstanding results together rather than individually! The company’s reputation within Thailand’s financial sector is built upon decades worth dependable service delivered consistently by teams united under common purpose: achieving best possible outcomes clients whilst maintaining highest standards integrity transparency fairness throughout everything do! Whether interested advancing technical expertise or simply looking join workplace values inclusivity above all else there truly something here everyone—making ideal destination those seeking meaningful rewarding careers finance today tomorrow beyond!

What's next:

If you are ready to take your career further by joining an organisation committed to excellence in financial operations then this is your chance—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551