Head of Operations

An exciting opportunity has arisen for a Head of Operations to join a leading securities firm in Bangkok, where your expertise will be pivotal in shaping the future of Back Office functions. This role offers you the chance to oversee and advise on all aspects of securities settlement and share registration, ensuring that every process aligns with both company policies and regulatory requirements. You will play a central part in enhancing operational processes, systems, and service structures, supporting new products and driving efficiency across the organisation. With a strong emphasis on collaboration, you will work closely with internal teams and external stakeholders, fostering an environment where knowledge sharing and teamwork are at the heart of success. The position also provides significant scope for personal growth through training opportunities and job rotation programmes designed to build a flexible, multi-skilled workforce. If you are looking for a role that combines strategic oversight with hands-on operational improvement, this is your chance to make a meaningful impact while enjoying a supportive workplace culture.

What you'll do:

As Head of Operations based in Bangkok, you will be entrusted with overseeing all Back Office activities related to securities settlement and share registration. Your day-to-day responsibilities will involve providing strategic direction to your team while continuously seeking ways to improve workflows for greater efficiency. You will be instrumental in developing systems that support new product launches—such as digital trading platforms—and ensuring these are underpinned by robust documentation and audit procedures. Regular interaction with both internal departments like Technology and Compliance as well as external partners including regulators will be essential for maintaining alignment across all operational activities. Authorising critical transactions requires meticulous attention to detail; your commitment to accuracy will help safeguard financial integrity. By nurturing talent through training programmes and job rotation schemes, you will contribute significantly towards building a resilient team ready to meet evolving business needs.

• Supervise all Back Office operations related to securities settlement and share registration, ensuring strict adherence to company policies as well as regulations set by governing bodies such as the SEC and the Stock Exchange of Thailand (SET).
• Provide strategic guidance to your team by analysing systemic issues within workflows, identifying areas for improvement, and implementing solutions that increase efficiency, transparency, and alignment with industry standards.
• Develop robust Back Office systems and service structures that support the launch of new products including digital trading platforms, alternative investments, or other value-added services.
• Collaborate in designing comprehensive operational manuals, forms, documentation, and internal audit procedures for new products to ensure consistent service quality across all departments.
• Participate actively in meetings with internal stakeholders such as Technology, Compliance, Internal Audit teams as well as external parties including regulators, technology providers, and business partners to maintain alignment in operational execution.
• Authorise key transactions such as automatic fund transfers via ATS systems and share transfers through PTI systems while verifying accuracy in all financial approvals.
• Strengthen team capabilities by promoting job rotation, organising training sessions, and developing skill enhancement programmes aimed at building a flexible workforce capable of supporting business continuity.
• Monitor regulatory changes affecting capital markets operations and proactively update processes to ensure ongoing compliance.
• Champion cross-departmental collaboration to facilitate smooth implementation of new initiatives while maintaining high standards of operational excellence.

What you bring:

To excel as Head of Operations you will bring substantial experience gained from working within securities operations ideally spanning over eight years with proven success managing teams for at least five years. Your academic background should include finance or related disciplines which underpin your deep understanding of capital market regulations. You possess outstanding interpersonal skills allowing you to collaborate effectively across departments while maintaining open lines of communication with external partners. Experience developing Back Office systems or leading process improvements demonstrates your readiness for this role; any exposure to digital transformation projects further strengthens your profile. Your approach is marked by careful attention to detail especially when handling sensitive financial transactions. Above all else you are committed to nurturing talent within your team sharing knowledge generously through structured training programmes and adapting quickly whenever regulatory landscapes shift.

• Bachelor’s degree or higher in Finance, Accounting, Business Administration or a related field is required for this position.
• A minimum of 8–10 years’ experience in operations within a securities company is essential, including at least 5 years spent in a management capacity overseeing complex teams.
• Comprehensive understanding of capital market regulations from authorities such as SEC, SET, TSD along with practical experience using ATS and PTI systems is highly desirable.
• Demonstrated ability to provide strategic thinking when solving multifaceted operational challenges within fast-evolving environments.
• Exceptional communication skills enabling effective collaboration with Technology, Compliance, Internal Audit departments as well as external stakeholders like regulators or technology providers.
• Proven track record in Back Office system development or process improvement projects; prior involvement in digital transformation initiatives would be considered advantageous.
• Commitment to fostering an inclusive team environment through mentoring staff members via training opportunities or job rotation schemes.
• Meticulous attention to detail when authorising financial transactions ensures accuracy across all approvals handled within the department.
• Ability to monitor regulatory changes proactively adapting processes so compliance remains consistently high.

What sets this company apart:

This organisation stands out for its unwavering commitment to operational excellence within the securities sector. Employees benefit from an inclusive culture where collaboration is encouraged at every level whether working alongside colleagues from different departments or engaging directly with industry regulators. The company invests heavily in professional development offering regular training opportunities designed not only to enhance technical skills but also promote career progression through job rotation schemes. Flexible working arrangements are supported wherever possible helping staff balance their professional ambitions with personal commitments. The leadership team is known for being approachable; they prioritise open communication channels so everyone feels valued regardless of their role or tenure. By joining this firm you become part of a network dedicated not just to business success but also individual growth making it an ideal place for those who thrive on shared achievement.

What's next:

If you are ready to take on this rewarding challenge where your expertise can truly make an impact we encourage you to apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551