Our client is seeking a visionary and experienced leader to establish and manage their new Credit Card Customer Service Centre in Bangkok. This role offers an exciting opportunity to design service processes, build a customer service team, and ensure high-quality customer experiences. The ideal candidate will have a proven track record in building and managing customer service operations, preferably within the banking or credit card industry.
What you'll do:
As the Vice President of Customer Service, you will be at the forefront of establishing our new Credit Card Customer Service Centre. You will be responsible for designing efficient workflows for handling inquiries, complaints, and requests. Your role will also involve implementing best practices in customer service for the credit card industry. You will foster a customer-centric culture within your team while continuously innovating service delivery methods. Your collaboration with IT will be crucial in implementing and optimizing customer service technologies. You will also represent customer service in executive meetings and strategic planning sessions.
- Lead the planning and establishment of a new credit card customer service centre.
- Develop comprehensive customer service processes for credit card operations.
- Establish quality standards and KPIs for customer service.
- Recruit, train, and develop a high-performing customer service team.
- Develop strategies to improve customer satisfaction and loyalty.
- Collaborate with IT to implement and optimize customer service technologies.
- Ensure all customer service processes comply with regulatory requirements.
- Develop comprehensive reporting systems for service performance.
- Work closely with other departments to align service with overall credit card strategies.
- Develop and manage the budget for the customer service centre.
What you bring:
As the Vice President - Customer Service, you bring along a wealth of experience in managing customer service operations. Your strong understanding of credit card products and services will be instrumental in developing comprehensive customer service processes. Your excellent leadership skills will enable you to build a high-performing team that delivers top-notch customer experiences. Your expertise in process design, implementation, quality management systems, continuous improvement methodologies, coupled with your good English communication skills make you an ideal fit for this role.
- Bachelor's degree in Business Administration, Customer Service Management, or related field.
- 10+ years of experience in customer service management, preferably in the banking or credit card industry.
- Proven track record in building and managing customer service operations.
- Strong understanding of credit card products and services.
- Experience in process design and implementation.
- Excellent leadership and team building skills.
- In-depth knowledge of customer service technologies and best practices.
- Experience with quality management systems and continuous improvement methodologies.
- Good English communication and interpersonal skills.
What sets this company apart:
Our client is a leading player in the banking industry, known for their commitment to delivering exceptional customer service. They offer a dynamic and supportive work environment where innovation and continuous improvement are highly valued. This role presents an exciting opportunity to be part of a new initiative within the company, offering ample scope for professional growth and development.
What's next:
Ready to take your career to the next level with this exciting leadership role?
Apply today by clicking on the link!
Due to the high volume of applications, our team will only be in touch if your application is shortlisted.
Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551
