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KYC and Operations Team Lead

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About the position An exciting opportunity has arisen for a seasoned KYC & Operations Team Leader to join a dynamic and fast-paced environment. This role is perfect for someone who thrives in customer service and operations, with a strong emphasis on Know Your Customer (KYC) processes, oversee customer onboarding and lifecycle management

Key Responsibilities:

  • Manage two functions – Customer Service, KYC & Operations team
  • Oversee customer onboarding and lifecycle management, ensuring seamless end-to-end processes
  • Perform checker role in the Business As Usual works
  • Manage the teams’ volume to meet the required Service Level Agreement and timeline
  • Develop and maintain standard operating procedures (SOPs) to ensure efficiency and consistency
  • Ensure timely completion of customer’s transactions/requests, reports and daily reconciliations/settlements
  • Collaborate with regional teams to streamline customer journeys and operations
  • Respond to customer’s queries and concerns with the aim to achieve first call resolution
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Support regional projects and perform ad-hoc tasks as required

Key Qualifications:

  • Bachelor’s degree or equivalent qualification
  • At least 10 years’ of experience in a customer service environment, conducting CDD/KYC on customers, with client-facing exposure
  • Experience in loan product operations
  • Fluency in English and Thai languages to communicate with our internal and external stakeholders; Chinese language is a plus
  • Proven leadership skills and ability to prioritize tasks
  • Strong communication and management aptitude

This company is much more than international digital lending platform and is anything but traditional. They have the people and ethos to act with speed, innovation, enterprise and creativity. The scope of the offer, the size of the business, the freedom and autonomy to drive your career forward all adds up to a great place to work.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting KYC job.

Apply today or call me to discuss this new opportunity.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551

Contract Type: FULL_TIME

Specialism: Banking & Financial Services

Focus: Operations

Industry: Financial Services

Salary: Variable Bonus , Medical Benefits , Provident Fund

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Bangkok

Job Reference: CFHPM6-C50E920D

Date posted: 01 July 2024

Consultant: Tanakorn Toonkumthornchai

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