Head of Client Fulfilment & Services
Salary Attractive Package
Consultant Sarocha Thomas
Date posted 18 January 2019 2019-01-182019-02-10 banking 1 South Sathorn Road, Thungmahamek Sathorn Bangkok 10120 Robert Walters https://www.robertwalters.co.th https://www.robertwalters.co.th/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
An exciting new Head of Client Fulfilment & Services job opportunity has been made available at a leading international bank in Thailand.
About the Head of Client Fulfilment & Services Role:
Reporting directly to the Head of Wholesales Banking, you will play a crucial role in coordinating with internal teams and clients on client on-boarding process from initiation to the final step. As the Head of Client Fulfilment & Services, you will be ensuring acceptable turnaround time between all relevant parties.
- Develop an on-boarding plan and application process
- Point of escalation on complicated cases and escalate to the relevant parties
- Responsible for new and existing clients
- Liaise with clients for information and supporting documents as part of KYC process
- Maintain the highest standard of excellence in customer service and answer client queries
To succeed in the Head of Client Fulfilment & Services job, you will need to have the ability to work effectively and cooperatively with senior business development teams, across borders and internal matrix.
- Fluent in Thai and English to communicate effectively with stakeholders involved that will speak and read in the languages
- Bachelor's or Master's degree in related fields
- At least eight years' experience in areas involving direct contact with corporate customers and managing end-to-end customer service delivery portfolio
- Ability to work independently or as a team
- People management experience
This leading international bank needs no introduction and offers a great working environment. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Head of Client Fulfilment & Services job.
Apply now for this great opportunity.